> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zyme.sh/llms.txt
> Use this file to discover all available pages before exploring further.

# Feedback

> Learn how clients can leave feedback and ratings in zyme, and how planners can review them step by step.

## Overview

Feedback and ratings give planners valuable insights into how clients are engaging with workflows.
When enabled, participants can leave comments or ratings after completing a step. This helps track performance, improve future workflows, and measure client satisfaction.

## How feedback works

* Planners can enable **feedback** or **ratings** for each workflow step.
* When enabled, the client is prompted to leave a comment, rating, or both after completing that step.
* Feedback is attached to the specific step, ensuring context is preserved.

## Client experience

1. The client completes a workflow step.
2. If feedback or ratings are enabled, they are asked to:
   * Write a short comment (feedback).
   * Give a star or numeric rating (performance measure).
3. Once submitted, the feedback is saved and linked to the step they just completed.

This makes it easy for clients to reflect on their progress and provide meaningful input.

## Viewing feedback as a planner

<Steps>
  <Step title="Navigate to booking details">
    From the **Bookings** page, click the **link button** on a specific booking.This opens the booking details page at: `<username>/<slug>/<booking-id>`.
  </Step>

  <Step title="Check step feedback">
    Scroll through the workflow steps in the booking details. Each step will show whether feedback or a rating has been left.
  </Step>

  <Step title="Read and review">
    Open the step to view submitted comments or ratings. Use this information to evaluate performance, identify gaps, or gather client sentiment.
  </Step>
</Steps>

## What you get

* **Track performance** – Get a clear view of how each step performs and how your team is doing overall.
* **Improve workflows** – Spot unclear or repetitive steps and refine them together.
* **Measure satisfaction** – Use ratings and comments to understand client and team sentiment.
* **Foster engagement** – People feel valued when their feedback leads to real changes.
* **Collaborate better** – Collect input from teammates and clients in one place and make decisions faster.
* **Stay aligned** – Turn shared insights into simple, actionable next steps that keep everyone moving in the same direction.