Documentation Index
Fetch the complete documentation index at: https://docs.zyme.sh/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Feedback and ratings give planners valuable insights into how clients are engaging with workflows. When enabled, participants can leave comments or ratings after completing a step. This helps track performance, improve future workflows, and measure client satisfaction.How feedback works
- Planners can enable feedback or ratings for each workflow step.
- When enabled, the client is prompted to leave a comment, rating, or both after completing that step.
- Feedback is attached to the specific step, ensuring context is preserved.
Client experience
- The client completes a workflow step.
- If feedback or ratings are enabled, they are asked to:
- Write a short comment (feedback).
- Give a star or numeric rating (performance measure).
- Once submitted, the feedback is saved and linked to the step they just completed.
Viewing feedback as a planner
Navigate to booking details
From the Bookings page, click the link button on a specific booking.This opens the booking details page at:
<username>/<slug>/<booking-id>.Check step feedback
Scroll through the workflow steps in the booking details. Each step will show whether feedback or a rating has been left.
What you get
- Track performance – Get a clear view of how each step performs and how your team is doing overall.
- Improve workflows – Spot unclear or repetitive steps and refine them together.
- Measure satisfaction – Use ratings and comments to understand client and team sentiment.
- Foster engagement – People feel valued when their feedback leads to real changes.
- Collaborate better – Collect input from teammates and clients in one place and make decisions faster.
- Stay aligned – Turn shared insights into simple, actionable next steps that keep everyone moving in the same direction.